FAQs

1. How can I contact you?

You can reach us via email at civcatofficial@gmail.com. We aim to respond to all inquiries within 24-48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at civcatofficial@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. What should I do if my item arrives damaged?

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at civcatofficial@gmail.com so we can address the issue promptly.

9. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on your location.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.